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It made an ‘amazing’ promise after TV developed a fault and nothing has happened sinceI bought a TV from John Lewis in March 2015. It came with an extended five-year guarantee, which I topped up with the store’s accidental damage cover. Last November, the TV developed a fault. John Lewis attempted to fix it but, when it couldn’t, it offered a full refund for both the TV and the added cover – a total of £418. I thought this was amazing and had so much faith in John Lewis that I purchased a replacement instantly and assumed that the refund would be processed before Christmas. Continue reading...